ONLINE GIVING – FREQUENTLY ASKED QUESTIONS
Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our online provider, Fellowship One.
What types of bank accounts can I give from?
You can give online from your checking account using your bank routing and account numbers.
I currently use my bank’s online billpay feature for my donations. How is this different and should I switch?
You do not necessarily need to switch. Eagle Rock Baptist Church online giving is different from your bank’s online bill pay feature in two ways: First, with our system, donations are immediately recorded to the church and your giving history at the time of your contribution, while your bank takes time (several days) to process and mail a check to the church. Secondly, Eagle Rock Baptist Church online giving is processed electronically, so there is no need for our contributions volunteers to handle a physical check.
Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient and convenient way for the church to process donations.
Can I make a one-time contribution?
Yes. Our system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you.
If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 16th) or every two weeks. You may also specify the starting and ending dates for your recurring gifts.
Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.
Can I designate my gift to a particular ministry or account?
Yes, you can designate your gift to go toward one of the following accounts:
Unified Budget Online (TITHE)
How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an email verifying your contribution and you will see it in your giving history online.
If giving for the first time after setting up your account, you will be able to see past giving history in about 7-10 days.
Does it matter which Internet browser I use?
No. Any browser will work.
Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will be able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process that happens within a week of creating your account. After that, you can view your giving history, done either online or in-person, at any time.
How long does it take for my donation history to post online for review?
When you first set up your online giving profile, it will take 7-10 days for our administration to link your giving to your church database record. After this you will be able to review your previous gifts to Eagle Rock Baptist Church in the online giving section of the website. Once your record is linked, future gifts will be posted and available immediately after your gift is received.
Can I see giving history for other members of my household?
Yes, you will be able to view giving history for all members of your household. In order to view history or generate a statement for selected people in your household, select the person or people you want to display under the “Contributions for” selector and click “View”. Click the “Download statement” link to generate a statement for the person or people in view.
Why are some transactions attributed to my household and others attributed to an individual?
All online giving transactions are always attributed to the individual whose InFellowship ID was used to set up and process the transaction. This is because an InFellowship ID is used for one unique person and cannot be shared among multiple people. Paper checks processed by the church are usually attributed to the houehold. We anticipate this difference not being an issue for married couples filing jointly since it doesn’t matter whose name is on a gift for tax deduction purposes.
For instances where you need to show an individual’s giving on a separate statement, select the person you want to display under the “Contributions for” selector and click View. Click the “Download statement” link to generate a statement for the person in view.
Will I still receive regular contribution statements from the church?
Yes, you will still receive quarterly printed giving statements from the church.
When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Can I still give with a paper check?
Yes, you can give via online or paper check. If you’d like to write a paper check to Eagle Rock Baptist Church, please mail it, deliver it in person, or place it in an offering bucket during one of our services. Our address is:
Eagle Rock Baptist Church
1499 Colorado Blvd
Los Angeles, CA 90041
I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact our Accounting Office. You will receive a response from our staff as soon as possible. 323-255-4611